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Guest Solution • QR Ordering • Real-time Routing

Guest ordering that feels effortless.

Let guests order via QR with a clean, branded flow — while your team gets real-time routing, clear tickets, and full visibility across service.

Book a free demo See how it works

At a Glance

Order time

< 60s

Scan to submit

Routing

Live

Clear tickets

Revenue

Upsells

Built-in

Outcome: smoother service, fewer interruptions, better guest experience.

Zero app downloads required

Works on any device

Full audit trail

< 60s

Order time

Live

Ticket routing

Built-in

Upsells

Full

Audit trail

Problem How it works Features Dashboard Results Works with FAQ Get started

The Problem

Ordering gets messy when it's interruption-driven.

Guests want speed. Teams need control. Without a clean system you get missed requests, unclear notes, and constant friction.

Missed orders and unclear requests

Guests chasing staff for updates

No audit trail or routing logic

Generic, unbranded experience

QR ordering flow

How it works

Five steps. Zero friction.

A guest ordering experience that's fast, branded, and fully tracked from scan to delivery.

Step 1

Scan QR code

Each table, box, or area has a unique QR that opens the correct menu and ordering flow.

Step 2

Browse & customise

Guests choose items, add modifiers, select enhancements, and include special notes.

Step 3

Submit order

Order submits instantly with table context, item breakdown, and any notes.

Step 4

Real-time routing

Tickets route automatically to the right team/area with clear ownership.

Step 5

Track & deliver

Live status updates: received, preparing, delivered. Reduces chasing.

Features

Built for speed, clarity, and upsell.

Branded ordering interface

Branded experience

Premium ordering, your brand.

Fully branded QR flow matching your venue's look. Guests see a polished, modern experience — not a generic form.

Custom colours, logos, and tone

Course-structured menus with imagery

Mobile-first, zero app downloads

Order customisation

Modifiers, upsells, and smart tickets.

Guests can add enhancements, upgrades, and notes per item. Staff get clear, complete tickets with full context.

Item-level modifiers and add-ons

Built-in upsell prompts

Special notes and dietary flags

Order customisation with modifiers

Real-time order routing dashboard

Smart routing

Orders land in the right hands.

Automatic routing by team and area. Status updates flow back to guests. No chasing, no confusion.

Area-based ticket routing

Live status: received, preparing, delivered

Clear ownership at every step

Dashboard

Full visibility, zero noise.

Track every order in real time with a clean dashboard built for busy service.

app.guestit.co/ordering-dashboard

Ordering dashboard

12 orders active

Avg 45s prep

0 missed

The numbers behind effortless ordering.

Real metrics from venues running Guest It ordering.

< 60s

Seconds to order

Missed orders

Routed correctly

Status updates per order

Works with

Part of a connected platform.

Guest ordering connects seamlessly with other Guest It modules.

Box Operations

Premium in-box ordering with QR and real-time routing.

Learn more

HACCP

Ensure food safety compliance alongside ordering.

Learn more

Surveys & AI

Collect guest feedback after ordering experiences.

Learn more

FAQ

Ordering questions, answered.

Can we customise the menu, courses, and add-ons?

Yes — your ordering flow supports courses, modifiers, upgrades and notes while keeping the guest experience clean.

How do orders reach the right team?

Orders are tied to the QR context (table, box, area) and routed automatically with clear ownership and live status.

Can guests see their order status?

Yes — guests see live status updates, reducing chasing and keeping service feeling smooth and premium.

Does it work for high-volume events?

Yes — the system handles concurrent orders across multiple areas with independent routing and queue management.

Want a walkthrough for your venue?

We'll map menus, routing rules, and the guest journey to your exact operation.

Book a demo

Give guests the ordering experience they deserve.

We'll map the ordering flow to your venue — menus, routing, service rules, and the exact experience you want guests to have.

Book a free demo Explore box operations