Pubs · Restaurants · Chains · Events · Short-term rentals
The operating
system for
hospitality.
One platform for the kitchen, the concessions, the guests, the staff, the till and the guest pack. Temperature logs, checklists, ordering, feedback, audits, staffing and EPOS on the same menus and the same set-up, whether that's a village pub, a group of venues or a race weekend.
Bespoke comes as standard
Start from one of our packages, pick the modules you need, and tell us how you want Guest It to work for you — we build every set-up around the way you run.
What we run
Eight modules on the same menus, staff and event set-up, so nothing is typed twice. Welcome stands on its own.
HACCP temperatures, checklists, wastage, accident reports. PDFs an inspector can read.
Line-ups, vendor compliance, audits with photo proof, KPIs by outlet.
Scan and order. Tickets land on the bar or kitchen screen; the guest gets a status page.
QR feedback per outlet, a text to the manager on a low score, AI summaries of the comments, surveys.
Order forms per box, packages, staff portals per area, cellar dockets, a live view of every box.
Shift offers, acceptance in the app, clock-in from the phone, live headcount and cost, ratings after the shift.
An iPad till on the same menu as the kiosks: card, cash, member accounts, refunds, Z reports.
Guest It Welcome: a digital guest pack on an NFC plaque by the door. Wifi, heating, bins, checkout, the local pub.
Who it's for
Your operation, your set-up.
Independent pubs & restaurants
A tablet for the temperature logs and checklists, QR ordering and feedback at the tables, a till on the same menu — start with the pieces you need and add the rest when you're ready.
Groups & chains
Every site on one portal with shared templates and standards, and room for each site to run its own way. KPIs by outlet, and by event when you run them.
Events & venues
Line-ups, concession audits, guest feedback and ordering to kiosks, configured around your event — one hospitality box or every concession on site.
Holiday-let hosts
Guest It Welcome: a guest pack on an NFC plaque for holiday lets. Works with Airbnb, Vrbo and Booking.com listings.
See Welcome
Every screen in the building, on the same set-up.
The web portal for managers. The app for auditors and kitchen teams; audits carry on offline when the signal drops. Tablets for kiosks and paperwork. An iPad till. The guest's own phone, with no app to download. One set of menus, allergens, staff and events behind all of it.
How a day goes
Set up once. Run it live. Reported instantly.
Set it up once
Menus and allergens loaded. Checklists and temperature limits set. Audit templates weighted to your standards. Shifts offered. QR posters printed. Do it yourself, or let us onboard you — send us the menus, checklists and standards and we'll load the lot.
Everyone works off the same screen
Temps logged on tablets. Orders routed to the bar or kitchen kiosk. Audits scored on phones, offline if the signal drops. A low rating texts the manager while the guest is still there.
Reported instantly
KPI scorecards by outlet, updating as scores land. Feedback with an AI summary of the comments. Wastage, cellar consumption and staffing cost, as PDF or Excel.
On site when it matters.
Our team works your first day with you: the real kitchen, the real tablets, the real problems. Things get fixed on the day, and the software gets better because of it.
Every site, every event, one login.
Menus, allergens, line-ups, audit templates, feedback, staffing and stock live in one portal, with the same standards across every venue. KPIs by outlet and by event, an AI summary of the comments, and the exports ready before the morning meeting.