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FAQ

Frequently Asked Questions

Everything you need to know about rolling out Guest It in your venue.

How quickly can Guest It be implemented?

Most venues go live in 1–2 weeks. The biggest variables are the number of areas/boxes, menu complexity, and any third-party integrations.

  • Fast track: basic setup, QR codes, staff portal, and manager view.
  • Standard: menus, allergen sheets, checklists, dockets, and training.
  • Custom: dashboards, bespoke forms, data imports, or SSO.
What support do you provide during and after launch?

You’ll get onboarding, live training, and priority support around your event schedule.

  • Setup workshops for managers and staff (remote or onsite).
  • Launch-day monitoring and fixes.
  • Ongoing optimisation (menus, flows, staffing rules).
Is Guest It suitable for small venues and large stadiums?

Yes—Guest It scales from boutique restaurants to arenas. Start small with a single box/area, then expand.

  • Granular permissions for managers and staff.
  • Real-time views of live orders, checklists, and staffing.
  • Performance dashboards and exports when you need them.
Do you supply tablets and printers, or can we use our own?

Both. We support no-brand Android tablets for cost-effective rollouts and work with popular thermal printers (e.g., Star TSP100). We can also provision hardware if you prefer a turnkey setup.

  • Tablet-optimised staff views (landscape).
  • Thermal docket printing for speed and clarity.
  • Offline-friendly patterns for patchy Wi-Fi.
How is pricing structured?

Simple and transparent. We offer a base platform fee plus optional add-ons (dashboards, advanced integrations, custom modules).

  • Pay only for the modules you need.
  • Seasonal or event-based pricing available.
  • Discounts for multi-venue groups.
Can we integrate payments, ticketing, or inventory systems?

Yes. We support modern APIs and can connect to POS, payments, ticketing, staffing, or data warehouses. For niche systems, we can build lightweight connectors.

  • Secure webhooks and REST endpoints.
  • Import/export for menus, staff, and audits.
  • Bespoke dashboards and scheduled reports.
How do you handle data security and privacy?

We follow best practices for encryption, access controls, and audit trails. You control your data and can export at any time.

  • Role-based access and manager scoping.
  • Backups and environment isolation.
  • Region-appropriate data hosting options.
Still have questions? Talk to us