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Built by operators • Designed for tablets • Compliance-ready

We build systems that feel like a teammate.

Guest It exists to make the right action obvious in busy service. We're practical, fast, and built around how venues actually run.

Book a demo How we think
AT A GLANCE
Operational-first
Workflows for real roles, not “admin screens”.
Compliance-ready
Timestamped trails, exports, and clarity.
Tablet-first UX
Fast taps, minimal training, no clutter.
Experience
30+ yrs
Hospitality & operations
Story How we think Principles People Next step
Story

Venues don’t fail because teams don’t care — they fail because systems don’t connect.

Hospitality events move fast. When Ops, Planning, Cellar, Staffing and Chefs are all working from different tools, different spreadsheets, and different versions of the truth, small gaps turn into big problems.

The issue isn’t effort — it’s fragmentation: multiple departments, multiple systems, and no clean handover. That’s where “who did that?”, missed checks, delayed responses and inconsistent standards come from.

We bring communication and accountability into one connected system. Each role gets a portal built for how they work, but everything syncs in real time — so actions, updates and records flow across the whole operation, not just one department.

THE LOOP

When one link breaks, the whole event feels it

Event service is a circle, not a checklist. If information doesn’t flow between teams, the guest experience pays the price.

Planning
A booking detail is missed
A late change, dietary note, arrival time or order update lives in an email thread — and doesn’t reach the floor.
Chefs
Prep doesn’t match reality
Wrong counts, missing dietary requirements, or changes arriving too late — pressure rises and quality drops.
Ops / Floor
Service isn’t set up
Stock, kit, timings and responsibilities aren’t clear — so the team scrambles instead of serving.
Staffing
Coverage isn’t right
The rota doesn’t reflect the booking — too few hands, wrong roles, and gaps where it matters most.
And the guest feels it
Delays, confusion, missing items, inconsistent standards — even if the team is working hard, the experience becomes “messy”. The root cause is nearly always the same: the handover failed.
THE FIX
One shared source of truth — across every team
Guest It keeps planning details, ops tasks, chef requirements, cellar stock, staffing coverage and guest requests connected — in real time. So when anything changes, everyone sees it, and service stays premium.
Live updates Clear ownership Audit-ready records
HOW WE THINK

Hospitality software should be obvious.

Most tools add admin. We remove it. The product philosophy is simple: fewer taps, clearer states, and interfaces shaped around roles.

Speed over dashboards
Actions come first — reporting follows automatically.
Clear states
Overdue, due soon, done — no guessing, no chasing.
Audit-ready by default
Timestamps, attribution, and exports built in.
WHAT THIS MEANS IN PRACTICE
Managers
See status, take action
One view for what’s overdue, who’s on it, and what changed — in real time.
Staff
Fast taps, no training
Tablet-first interfaces with obvious actions and minimal text.
Guests
Discreet, premium flow
QR journeys that keep service smooth — requests routed instantly to the right person.
Want to see the philosophy in your workflows?
We’ll map it to your operation.
Principles

Built for pressure.

Service is chaotic. The system should reduce chaos — not add to it.

Mission

Replace paper, chasing, and missed checks with clean workflows and instant visibility.

Vision

A real-time ecosystem where all teams stay aligned — effortlessly.

Values

Practical innovation, operational excellence, and genuine care for teams under pressure.

People

Operators + builders, side by side.

We care about adoption. That means listening to real teams, iterating fast, and keeping the UI clean.

Hospitality-first
Built around service roles and real daily routines.
Modern engineering
Fast, reliable systems with real-time sync where it matters.
Hands-on support
Onboarding and iteration that matches the pace of service.
AI with restraint
Summarising everything you need to know.
Our promise
We’ll keep the product clean, the workflows practical, and the rollout realistic. If it doesn’t help teams during a busy shift, it doesn’t ship.

Want to see it mapped to your operation?

Book a demo and we’ll walk through how Guest It fits your workflows.

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