Receive feedback in real-time
One of the biggest issues we have in the hospitality industry is receiving detailed feedback which we can act upon in the moment in order to mitigate the chances of a guest having a negative experience. Our solution? We've implemented real-time alerts which will identify what guest has complained about what, allowing you to solve the issue there and then, greatly reducing the chance of a negative review being posted online.
We all know that you can't sit at a computer screen all day waiting for feedback to pop up in order to act upon this—which is why we developed an instant alert system. Simply put, if a guest leaves a negative comment about something, you will instantly be notified via an in-app notification, text message, email, or all three if you want! The alert will contain all the necessary information you need to resolve the issue, such as what the guest has complained about, where they are located, and much more.
Our team of experts are on standby 24/7 to address any queries or concerns you may have.